Frequently Asked Questions
Shipping & Returns
As each item is handmade with love, we have a dispatch period of up to 5 days to allow for the turnaround. Should the items in your order become available sooner, they will be shipped out promptly!
Unfortunately, due to the nature of our business, we are unable to offer next-day delivery. Every piece is crafted and shipped from our home studio by myself and to maintain our commitment to delivering your order as and when it is expected, we do not offer next-day delivery at this time.
If you have a specific delivery date in mind for your order, for example with gifting orders, please reach out, and we will make every effort to ensure your order is dispatched on time.
At the moment we can only fulfill orders within the UK. If you are browsing our store from another location, please feel free to contact us, it would be fantastic to explore shipping options for additional destinations in the future!
I sincerely hope you love your purchase. However, if, for any reason, you find yourself dissatisfied with your pieces, please don't hesitate to get in touch via our dedicated contact page. Please include your name and order number in the message, and we will promptly address your concerns.
For hygiene reasons and for your protection we do not accept returns on earrings.
Our earrings are handcrafted using high-quality polymer clay. The fixtures and backings of our earrings are standard stainless steel for durability. Additionally, all earrings are waterproof! See care instructions in the drop down below for more details on how to care for your earrings.
Our hand-knitted beanies are expertly crafted using 100% acrylic supersoft aran yarn. See care instructions in the drop down below for more details on how to care for your beanie.
Crafted with care, we use wax and fragrance oils that are not only eco friendly but also vegan-friendly, cruelty-free, and paraben-free. See care instructions in the drop down below for more details on how to look after your candle.
Explore our curated selection of gift options to elevate your order and add a personal gifted touch! Opt for one of our branded blank gift message cards to be included in your order, allowing you to hand write your own message. Alternatively, if your order is heading directly to the recipient, simply include your gift message in the order notes at checkout, and we'll ensure it is hand written and included with the order.
I now offer e-gift cards to use online that can be effortlessly emailed to your recipient on the date that suits your gifting occasion perfectly!
This Christmas elevate your gift by swapping out your candle box for a festive upgrade - our new Christmas tree gift boxes. These boxes are also great for gifting a few pairs of earrings so you can have us send out your gifted earrings in their cotton drawstring bags, elegantly presented within the Christmas tree gift box!
Caring for your Beanie:
Washing our beanies is effortless – simply toss them into the washing machine on a gentle/wool cycle and allow them to air-dry flat to keep them looking their best.
Caring for your Earrings:
Our earrings are waterproof and easy to maintain. A quick wash with warm soapy water is all it takes to keep them looking their best!
Caring for your Candle:
Ensure a perfect burn every time by following a few simple steps - when lighting your candle for the first time, let it burn until the entire surface melts, preventing tunnelling. Remove any soot or debris inside the container and trim the wick to a recommended 0.25 inches using scissors or a wick trimmer for an even, clean burn.